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Customer support
Our customer service
At Sorelec, the quality of customer relations is at the heart of our daily priorities. Our sales team is organized by geographical sector and by customer type to provide you with permanent and quality support.
Each customer is thus accompanied by a dedicated contact person who provides complete support, from the definition of new solutions to the follow-up of orders.
To better interact with you, we have deployed numerous tools and communication channels. Whether by email, telephone or via the livechat module, our teams are available to respond to all your requests: quote requests, availability searches, order modifications or order tracking.
Technical support
We also offer a technical support service through a team of experts specialized in the fields of electronics, to advise our customers in the choice of references or in the definition of solutions adapted to their applications.
This team, composed of engineers and technicians, also ensures a permanent technological watch with our suppliers in order to allow our customers to anticipate any product evolution.
This technical team is in constant contact with our customers' design offices. With them, it defines the needs, proposes solutions, follows the projects and designs until the industrialization phase.
If you have a new project requiring technical assistance, do not hesitate to present us your need via the contact form, an engineer will contact you to accompany you.
